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Terms and ConditionsThese conditions shall apply to all online transactions between The Willow Tearooms (“COMPANY”) and any person, firm or company (“the Purchaser”) placing an order online with The Willow Tearooms for the supply of any goods (“the Goods”). The Willow Tearooms by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on The Willow Tearooms website and on the sole basis of the terms and conditions of The Willow Tearooms stated herein.1. PRICE Prices for Goods include The Willow Tearooms standard packaging, VAT (VAT No: 382 9669 94) and postage or carriage within the UK mainland excluding the lights. 2. SECURE ONLINE PAYMENT COMPANY provides a secure payment system by utilising the services of PSP for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar, which indicates that the encryption is taking place. Credit card payments can be made using Visa, MasterCard, Eurocard, Delta, American Express, Switch and Solo. Goods will only be despatched once payment has been received in full. 3. RETENTION OF TITLE Property in the Goods shall not pass until the full amount has been paid. 4. DELIVERY COMPANY will make every effort to dispatch orders within 2 working days of receipt of payment. The standard prices listed on the website include Second class delivery charges within the UK. The Purchaser can contact The Willow Tearooms for an upgraded UK delivery service, (1st Class). The extra charges will be quoted on request. Orders for Christmas must be received by The Willow Tearooms NO LATER than the first Monday in December. 5. CANCELLATIONS The Purchaser can cancel an order prior to dispatch or within 7 working days of receipt of Goods by Telephone +44 (0) 141 332 0521 or Email sauchiehallstreet@willowtearooms.co.uk, stating the “Order” reference number which is automatically emailed to the Purchaser on receipt of the online order by The Willow Tearooms. The Purchaser’s credit card will be refunded by The Willow Tearooms for the full amount within 2 working days if the Goods have not been despatched. If, within 7 working days of receipt of Goods, the Purchaser wishes to cancel the contract, the Goods must be returned to COMPANY Ltd, 217, Sauchiehall Street, Glasgow, G2 3EX suitably packaged, whereupon the Purchaser’s credit card will be refunded by The Willow Tearooms for the full amount within 2 working days. 6. COMPLAINTS/CUSTOMER SERVICE The Purchaser should inform The Willow Tearooms immediately of any problems by Telephone +44 (0) 141 332 0521 or Email sauchiehallstreet@willowtearooms.co.uk Complaints are taken very seriously by The Willow Tearooms and will be dealt with within 5 working days, although most complaints can be corrected within a few hours. Please note that the Purchaser is also welcome to contact The Willow Tearooms on any issue relating to their order on the contact telephone or email listed above. The Willow Tearooms operating hours are from 0900am GMT to 1700pm GMT, Monday to Saturday and 1100am GMT to 1700pm GMT, Sunday. 7. DAMAGED GOODS If the Goods are damaged the Purchaser should contact The Willow Tearooms within 3 days of receipt of Goods. Damaged Goods must be returned to The Willow tearooms, 217 Sauchiehall Street, Glasgow, G2 3EX, suitably packaged. The Willow Tearooms will replace or refund the items concerned. 8. SUBSTITUTIONS 13. JURISDICTION
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